Welcome to Luxe

Our commitment to your health and safety at Luxe Spa:

At Luxe Spa, the safety and health of both our guests and employees is a top priority and of utmost importance! We have sought out the very best in safe hygiene practices and comply with strict Health Canada regulations so that you can truly relax during your treatments.

We abide by all rules and standards set out by Health Canada, and we take a tremendous amount of pride in providing our clients with the safest and most effective procedures to ensure that each and every visit is a truly amazing experience.

What to expect at Luxe:

All metal and re-usable instruments MUST, by law, be sanitized and disinfected with a medical/hospital grade disinfectant. Whenever possible, we use disposable instruments to ensure your safety. These tools are then immediately disposed of or can be taken home with you after your service.

All tools and instruments used during your service are immediately disinfected and sanitized following each procedure. All re-usable tools are scrubbed vigorously with soap and hot water and then immersed in a Chemosterilant and High Level Disinfectant for medical devices/instruments. All surfaces and stations are completely wiped down and disinfected between each guest and each person is always provided with clean, fresh towels/linens/sheets.

We always take extra precautions during our waxing and sugaring services to ensure the health and well-being of all our guests:

Prior to your service commencing, our highly trained professionals will examine the skin to determine if the skin is healthy and intact. We will not proceed with any service if the skin is broken, infected or irritated. Gloves are ALWAYS worn for all hair removal services and the skin is always cleaned with a skin antiseptic prior to waxing or sugaring.

When applying wax directly to the skin, a single-use disposable applicator is always used. The applicator is NEVER dipped into the wax again and is discarded immediately. Other single-use disposable items such as table paper and wax strips are thrown away after each client and never re-used.

Tweezers used during the hair removal process are immediately cleaned and disinfected using intermediate to high level disinfectant after each client. All linens, towels and sheets are laundered and changed after each appointment. In order to provide you with the safest and very best service possible, we ask that you complete a medical history form on your first visit with us for waxing/sugaring. This will allow your service provider to be aware of any product sensitivities, allergies or medical conditions that may affect your service. We will always ensure that all information is kept completely private and confidential.

Luxe Spa is inspected regularly by a Public Health Inspector from the City Of Ottawa and all inspection reports are made available to the public by calling the City Of Ottawa, Ottawa Public Health at (613)580-6744.

We are extremely proud of our health and safety efforts, and we look forward to taking care of you soon!

LUXE CANCELATION & NO-SHOW POLICY:

Please know that once you have booked your appointment with us, it means that we have reserved time in our schedule exclusively for you. We know that your time is valuable, and ours is too. Out of respect for our staff & other clients seeking appointments, we kindly ask that you provide us with a minimum 24 hours notice if you need to cancel or reschedule your appointment. Please understand that when you forget about your appointment, or cancel without sufficient notice, we miss the opportunity to fill that appointment time. All appointments booked receive a confirmation email & a reminder email the day before, because we know how busy life can be and how easy it can be to forget.

All no-show/missed appointments will be charged a 25% fee, and this fee must be paid before we are able to book your next visit. We thank you so much for your understanding & support.

How far in advance should I book?

We kindly ask that you pre-book your spa and hair services a MINIMUM of 1 to 2 weeks ahead. Many of our wonderful staff fill up extremely quickly, and booking the same week or the day before may result in not being able to get in for your desired service. Our evening and weekend appointments fill up very fast, and although we always try our very best to accommodate each and every guest, we may not be able to schedule you in if you do not book ahead. Our most popular services that we strongly encourage you to plan in advance for are: Sugaring, Waxing and Hair Colouring. For your convenience, we are pleased to offer a discounted "maintenance" program for Sugaring and Waxing clients that are pre-booking their services in 4 to 6 week intervals (please inquire for more information).

We also offer "Cancellation Lists" for clients that are seeking same day or same week appointments. If you are not able to get in for your requested service, we will always take your contact information and contact you immediately if a space opens up.

For bridal parties, we strongly encourage pre-booking 4 to 6 months in advance for wedding day services and 2 to 3 months ahead for the trial hair and make-up services.

Arrival For Appointment:

We recommend that you arrive 10-15 minutes prior to your scheduled appointment time to ensure a leisurely introduction to our Spa. Should you arrive late, in consideration for our next guest, your treatment must still end as scheduled in order to not inconvenience or delay the next client.

Gratuities:

Gratuities are completely at your discretion. We do provide envelopes for you to use at the front desk if you wish to leave the gratuity at reception. Generally speaking, a gratuity of 15% is standard for a service well done. We kindly ask that any gratuities given to your service provider be given in CASH ONLY. We are not able to process gratuities on debit/credit transactions.

Cell Phones:

We ask you to kindly turn your cell phones or any other electronic devices to silent during your stay with us.

Children In The Spa:

In order to preserve our peaceful and tranquil environment, and for the comfort and relaxation of other clients enjoying their services we kindly request that you do not bring babies or small children with you to your scheduled appointment. Thank you.

Pets In The Spa:

Small dogs (even if transported in carriers or bags) are NOT permitted at any time in the spa or salon area. Service dogs, of course, are exempt from this policy.

Can I Add On Services On The Day Of My Appointment?

Absolutely, providing there is enough time available before the next booking arrives. Please feel free to inquire with your service-provider or at the front desk and we will always do our best to accommodate additional services!

Spa Comfort:

Please feel free to communicate your wishes openly with your service provider. We are more than happy to adjust anything from the massage pressure to the room temperature or music level to suit your needs! Just ask!

We are currently hiring for the following positions:

Hairstylist & Color Technician

Waxing & Sugaring Specialists

Please send your resume to relax@luxespa.ca and a member of our team will get abck to you shortly.

Don't forget to ask about our Luxe signing bonus!

What is sugaring all about? Please tell me more!

Sugaring is a completely natural and organic form of hair removal that is great for very sensitive skin and skin that is usually prone to redness, irritation and ingrown hairs from traditional waxing methods.

Sugaring is hypoallergenic, and a natural healer of the skin.

Sugaring is very sanitary and hygienic, as only one ball of sugar can remove all of the hair from a large area of the body and is always applied with a gloved hand. No spatulas, popsicle sticks or cotton strips are required and therefore there is no risk of "double dipping" or cross contamination. This also minimizes the amount of waste in landfills.

The sugar ball is NEVER reused, and is always discarded immediately after each client. Bacteria does not breed in and cannot survive in the natural sugar paste.

The sugar is always applied to the skin barely lukewarm, therefore completely eliminating the potential for burning or scarring.

The sugar paste will never adhere to live skin cells and sugaring minimizes the level of discomfort by always removing hair in the natural direction of growth.

The sugar paste is completely water soluble, and can very easily be rinsed off from skin and clothing with warm water. Sugaring works very well on short stubborn hairs, and the sugar paste can safely and effectively be re-applied numerous times over missed hairs without harming the skin.

Sugaring will actually bring the moisture back into the skin after the service, and your skin will feel moist and soft, not dry and irritated.

The sugar paste always stays pliable, supporting the hair and removing it cleanly with less breakage or regrowth. Over time with consistent sugaring, the hair will begin to grow back soft, sparse and less frequently, allowing you to go longer between services and allowing you to get the very best results each time!

NEVER, EVER shave between sugaring appointments!!! Always allow the hair to grow back naturally and maintain a 4 to 6 week regime for best results! If you have shaved your brazilian area recently, please ensure that you wait at least 4 weeks (or longer) before coming in for a brazilian sugaring service. This will allow a sufficient amount of hair growth to occur so that the service can be done fully and completely.

Besides being prepared with ingredients that could produce a delicious dessert, the benefits of sugaring extend beyond its pure formula. During application, the sugar paste seeps into the hair follicle, lubricating the hair root for easier removal. Pulling hair out in the same direction of growth lessens strain on the skin and prevents breakage of the hair follicle above or below the skin's surface. As a result, ingrown hairs don't form and the surface stays hairless for as long as possible. Over time, when the hairs grow back, they become finer and softer. The skin also gets a bonus smoothing treatment.

Is this going to hurt a lot?

We are not going to sugar coat it ladies, there is a noticeable level of discomfort.

We are removing your hair directly from the root. This being said, our Sugaring Experts will do everything they can to ensure that your experience is as comfortable and positive as possible. Please feel open to express yourself in any way that you need to get through the worst of the treatment. We will be there right beside you helping you through it all. Even if you need to cry, yell, or curse, our treatment rooms have seen it all! Each person is different, and everyone reacts differently to this type of treatment. There is no shame at all here.

What if I have sensitive skin?

Sugaring is a completely natural and organic form of hair removal that is excellent for very sensitive and highly reactive skin. Sugaring is a wonderful alternative for skin that is usually prone to redness, irritation, and ingrown hairs from traditional waxing methods. The sugar paste is made from only sugar, lemon and water.

It is extremely rare and uncommon to have an allergic reaction to the sugar paste, even for very sensitive skin types. If you have any concerns, or medical conditions that could affect your service, please advise and consult with your Sugaring Specialist prior to your appointment.

In order to minimize the risk of any allergic reaction, we only use pure coconut oil as a post care product.

If you have any allergies or product sensitivities, please make us aware before your treatment begins.

What do I need to know before my appointment?

Avoid sun exposure to any areas that are being treated for at least 24 hours before your appointment and also keep in mind to avoid sun exposure to the area for 48 hours after the service. This includes tanning beds!

If you are sugaring your underarms avoid deodorant for 12 hours prior to your service (instead use only baby powder if necessary) and if you are receiving any kind of face sugaring try to avoid wearing make-up for 12 hours before appointment.

On the day of your appointment do not apply any kind of lotions or oils on the area to be sugared and be sure to always gently exfoliate the area prior to your service.

For brazilian/bikini sugaring be sure to NOT shave at all the area leading up to your appointment. Clients that have a long history of shaving or clients that shave right before a sugaring service may not get the very best results on the first visit and may need to come back for a "touch-up" appointment. With shaving, the hair grows back in different lengths and different stages and this can greatly affect the quality of service that is achieved from sugaring. Shaving right before a sugaring appointment can also increase the level of pain and discomfort during the service. If the hair is quite long, then gentle trimming to the area is recommended. For safety and sanitary reasons we are not permitted to trim the area during the service, this must always be done prior to coming in (if necessary). For sugaring, the hair growth needs to be 4 weeks or longer to get the best results.

For your convenience we have our private rooms fully stocked with feminine hygiene wipes and natural after-care products. Before beginning the sugaring service, we encourage you to gently cleanse the area with a disposable wipe and all after care advice will be provided by your Skin Care Therapist after the service.

Our sugaring experts strive to make each and every appointment as comfortable as possible. We pride ourselves in providing an outstanding and extremely professional service and encourage you to come every 4 to 6 weeks for best results! We are pleased to offer our clients a wonderful and cost effective "maintenance program", and your Skin Care Therapist can discuss this with you after your appointment. All after-care information will be provided to you at the end of your service.

It is extremely important to maintain a regular exfoliation regime after your brazilian sugaring service to keep up those great results and to prevent ingrown hairs. Please wait a full 24 hours after your brazilian sugaring service to start exfoliating, and exfoliating 2 to 3 times per week is recommended. Natural exfoliation products are always best (no artificial perfumes or dyes) and we highly recommend a sugar-based exfoliant (NOT a salt based exfoliant). We are proud to offer a completely natural lemon-based exfoliant, and it is made fresh right here at Luxe Spa every week! Please inquire within for a full listing of all ingredients.

Do I need to make an appointment?

We highly recommend pre-booking your sugaring treatments a minimum of 1-2 weeks in advance. This is especially encouraged for evening and weekend appointments.

If you find yourself in a pinch and need to get in ASAP, we will always do our very best to try and accommodate you.

Please ensure that you do NOT shave leading up to your sugaring appointment (this will definitely increase your ouch factor), and that the hair is a MINIMUM of 3 to 4 weeks of growth.

For safety and sanitization reasons, we are not permitted to trim prior to your treatment.

How often do I need to come in?

In order to get the very best results, we recommend coming in every 4-6 weeks.

Please ensure that you do NOT shave in between sugaring treatments. Always allow the hair to grow in naturally for best results. Over time, with regular sugaring sessions, you will start to notice that the hair will grow back thinner, finer, and more sparse.

We are pleased to offer a maintenance program for all of our loyal clients that guarantees you a discounted price when you stay within the 4-6 week maintenance period. Sweet deal!

What if I get my period before my appointment?

No problem at all ladies! We have many clients that come in to get sugared during their monthly cycle, and it does not bother us one bit. We do, however, kindly ask that you have a fresh tampon in place during your sugaring session for sanitization and safety reasons. Our treatment rooms are fully stocked with feminine hygiene wipes, and we encourage you to cleanse the area gently prior to your service.

When is the best and worst time to get sugared?

Women are most sensitive during ovulation (12 days before their period), and least sensitive the week following their period. We recommend booking your appointments during this least sensitive time. If you do come in during your ovulation period, we will always do our very best to ensure that your sugaring experience is as comfortable as possible.

Will I get ingrown hairs?

It is absolutely essential to exfoliate, exfoliate, exfoliate between all of your sugaring sessions! Regular exfoliation prevents ingrown hairs from popping up, and keeps the area soft and smooth.

Who gets sugared?

We welcome all of our clients with open arms! Our clients range in age from 16 to 60+. Any age, any gender, any body type...everyone and anyone is always welcome at Luxe!!!

Please be aware that anyone under the age of 16 must be accompanied by an adult, and must have a parent/legal guardian sign a consent form prior to any sugaring/waxing service.